This Privacy Policy explains how Flomiz Techno LLP (“Flomiz”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website or use our software and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
1. Introduction
This Policy applies to information we collect through our website, software products, and professional services. By using our Services, you consent to the practices described in this Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
We collect information to provide and improve our Services. The types of information we may collect include:
- Information you provide directly, such as your name, email address, phone number, company details, and any information submitted through forms or enquiries.
- Account and billing information required to deliver paid Services.
- Usage data, such as pages visited, features used, and interactions with our Services.
- Technical data, including IP address, browser type, device information, and operating system.
- Communications, such as messages, feedback, and support requests.
3. How We Use Your Information
We use the information we collect for purposes including:
- Providing, operating, and maintaining our Services.
- Processing transactions and managing subscriptions.
- Responding to enquiries and providing customer support.
- Improving and personalising our Services and user experience.
- Sending administrative information, updates, and, where permitted, marketing communications.
- Ensuring security and preventing fraud or misuse.
- Complying with legal obligations.
6. Data Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information only for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your information.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below.
9. Third-Party Links
Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.
10. Children’s Privacy
Our Services are intended for businesses and individuals over the age of 18 and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Amazon Advertising Data
This section applies to our Amazon advertising management service, which helps Amazon advertisers manage and optimise their advertising campaigns. It supplements the rest of this Policy and governs how we handle data obtained through Amazon Ads.
Authorisation
We access an advertiser’s Amazon Ads data only after that advertiser explicitly authorises us through Amazon’s official “Login with Amazon” consent flow. We never access an Amazon advertising account without this authorisation, and the advertiser may revoke it at any time from their Amazon account or by contacting us.
Information we access
With the advertiser’s authorisation, we access, through the Amazon Ads API and Login with Amazon:
- Advertising account and profile identifiers, and basic profile information returned by Login with Amazon.
- OAuth access and refresh tokens used to connect to the advertiser’s Amazon Ads account.
- Campaign data, including campaigns, ad groups, keywords, targets, product listings, budgets, and bids.
- Search-term and performance data, including impressions, clicks, spend, conversions, sales, and derived metrics such as ACoS and click-through rate.
How we use it
We use this data solely to provide the features the advertiser configures — for example negative-keyword automation, keyword migration, bid adjustments, budget reallocation, and reporting — and to operate, secure, and support the service. We act only on behalf of, and under the instructions of, the advertiser who authorised us.
Storage and security
Amazon advertising data is encrypted in transit and at rest. OAuth tokens and other credentials are held in a dedicated secrets manager with restricted access, and access to advertising data is limited to authorised personnel and systems that need it to deliver the service.
Retention and deletion
We retain an advertiser’s Amazon advertising data only for as long as their account remains connected and the service is in use. When an advertiser disconnects, revokes access, or closes their account, we revoke stored tokens immediately and delete or anonymise their Amazon advertising data without undue delay, except where retention is required to comply with law.
What we do not do
We do not sell Amazon advertising data. We do not share it with third parties except sub-processors (such as hosting providers) acting on our behalf under confidentiality obligations, or where required by law. We do not use one advertiser’s data to benefit any other advertiser, and we do not use Amazon advertising data to train cross-account or general machine-learning models without explicit consent.
Compliance with Amazon policies
Our handling of Amazon advertising data is subject to the Amazon Ads Agreement, the Amazon Ads API License Agreement, and Amazon’s Data Protection Policy and Acceptable Use Policy, in addition to this Privacy Policy.
Questions
For any question about how we handle Amazon advertising data, or to request disconnection and deletion, contact us at contact@flomiz.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by an updated “Last updated” date, and where appropriate we will provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: